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Shipping Policy

At Ajanaku Gallery, we take the utmost care in packaging and delivering your acquired artworks to ensure they arrive in pristine condition. Below are our standard shipping guidelines, terms, and conditions.

Packaging & Handling

Every artwork is professionally handled and packed by our experienced gallery team or certified art handlers.

  • Works on Paper & Small Paintings: Secured inside heavy-duty, moisture-resistant packaging or high-durability tubes.

  • Medium to Large Paintings & Sculptures: Custom-crated in wooden boxes tailored to the specific dimensions of the artwork to prevent shifting during transit.

  • Dispatch Timeline: Standard packaging and dispatch process takes 3 to 7 business days from the date payment is cleared.

Shipping Methods & Carriers

We partner with specialized art couriers and leading global logistics providers (including DHL, FedEx, and UPS) to ensure safe, tracked transit.

  • Domestic Shipping: Delivered via express courier with signature-required delivery.

  • International Shipping: Sent via global air freight with end-to-end tracking.

  • Specialized Fine Art Shuttle: For highly valuable, delicate, or oversized works, we can arrange white-glove fine art transport services. Please contact the gallery directly to coordinate.

Transit Insurance

For your peace of mind, all shipments are fully insured by Ajanaku Gallery against loss or damage during transit, from the moment the artwork leaves our doors until it is successfully delivered and signed for at your designated address.

International Customs, Duties & Taxes

For international shipments outside of our local gallery region:

  • The purchaser is considered the importer of record and is solely responsible for all import duties, local taxes (VAT/GST), and customs clearance fees imposed by the destination country.

  • Ajanaku Gallery cannot predict or estimate these fees. We recommend contacting your local customs office for detailed estimates prior to placing your order.

Delivery & Inspection upon Arrival

  • Signature Required: All artwork shipments require an adult signature upon delivery. Couriers will not leave packages unattended.

  • Mandatory Inspection: Please inspect the external packaging immediately upon arrival. If you notice any visible damage to the box or crate:

    1. Note the damage on the courier’s delivery receipt before signing.

    2. Take high-resolution photos of the damaged packaging before opening it.

    3. Open the package carefully and inspect the artwork. If the artwork itself is damaged, contact us at info@ajanakugallery.com within 48 hours of delivery with supporting photographs.

Have Questions?

If you have specific shipping requirements, need a custom freight quote, or want to arrange personal collection from the gallery, please reach out to our team: